- GMFJ Reference
195952
- Wages
£365.38 p/w
- Hours
35.00 per week
- Date Posted
06/07/2022
- Start Date
07/10/2022
- Location
London
- Status
Now Taking Applications
- Sector
Financial Services
- Opportunity Type
Advanced Level 3
- Employer
Financial Conduct Authority
Description
Key roles & responsibilities:
- Responding to consumer calls on a wide range of financial issues
- Liaising with other FCA staff to resolve complex queries
- Drafting written correspondence
- Using judgement to absorb, interpret and summarise large quantities of information
- Identifying and escalating cases where there is a risk
What will I get from the role?
- You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
- Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services
- You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation
- You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation
- You will enter an environment of continuous learning, receiving first class training and support
For more information about this vacancy please contact BPP Professional Apprenticeships on 0203 131 5165 (Ref ID: 195952)
- Knowledge of Microsoft Office Packages
Minimum of 2 A Levels at grade C in addition to 5 GCSEs at grade C including Maths and English or equivalent qualifications.
As a Financial
Services Apprentice with BPP, you will complete the Senior Financial Services
Customer Advisor Level 3 Advanced Apprenticeship. Completion of the
apprenticeship will result in you being awarding Professional Banker Certificate
or the CII Certificate (IF1/ IF2 and choice of IF3/ 4/ 9/ 10).
- Proven customer service experience
- Excellent spoken communication skills, including active listening and using simple language
- An investigatory mind-set, knowing how to find answers
- An ability to make judgement-based decisions, using analytical skills to clarify situations
- Excellent relationship building skills, building rapport, adapting to and empathising with others
- Resilient, able to work to SLAs even when under pressure
- Positive, composed, impartial and productive
Apprentices who successfully complete their professional qualification and apprenticeship programme will be considered for a permanent role within the FCA.
Please ensure that you apply for the position as soon as
possible to avoid disappointment. The closing date is a rough guideline as to
when an advert will close. The advert may close before the given closing date
if the employer has filled the position(s).
BPP have a dedicated team who support students with
disabilities, learning difficulties, health conditions and wellbeing. Please
contact us at apprenticeshipapplications@bpp.com
if you have any queries or would like more details.