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Healthcare | Social care
Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.
You could get some of the skills you need for this job by doing a Level 2 or 3 Diploma in Customer Service. This will be useful for dealing with complaints and mediation work.
You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You may be able to start as a patient advice and liaison service (PALS) secretary or administrator and work your way up to PALS officer.
Volunteering A common entry route is through volunteering, particularly within the NHS. Some patient advice and liaison services are staffed by a mix of paid staff and volunteers.
You'll need:
As part of your day-to-day duties, you could:
With experience and possibly further study, you could progress to senior PALS officer or PALS service manager.
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