Lv 2 Hospitality Team Member Apprentice (Food and Beverage)

  • Splendid Hospitality Group - The Grand
  • York
  • £10.00 per hour

At The Grand, York we believe in nurturing our future talent at a young age, where we fully fund and support all levels of apprenticeship programmes.

Vacancy employer logo for Splendid Hospitality Group - The Grand

  • GMFJ Reference
    189906
  • Wages
    £10.00 p/h
  • Hours
    40.00 per week
  • Date Posted
    01/06/2022
  • Start Date
    05/09/2022

  • Location
    York
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Splendid Hospitality Group - The Grand

Description

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising guest needs, knowing how to match them to the products and services of the hotel and working as part of a team to ensure that every guest, whether they are staying for a short or long period of time, a regular guest or VIP guest, business, or leisure guest, feels welcomed and looked after.

In conjunction with HIT training, you will agree a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA). You will meet with your training consultant regularly either online or face to face to complete and review assessments, and you will be provided with further coaching and agree the next steps of learning.

You will learn ‘core’ hospitality skills, knowledge and behaviours and well as specialise in Food and Beverage skills, knowledge and behaviours.

As a F&B Apprentice you will over typically a 12-month period.

Know the range of food and beverage service styles and standards within different types of hospitality operations; the key features of menu items products and services, and basic food and beverage pairing in line with menus


Ensure each stage of food and beverage service meets our five star standard, including, for example, guest arrival, provision of information, promoting menu and other items, taking and processing orders, serving food and drink and taking payments. Food and beverage service must be demonstrated in at least one food service style, such as table service, counter service, room service or conference and banqueting


Take a responsible approach to the preparation, sale and service of food and beverages for example in relation to safe handling and storage, and accurately communicating the contents of products. Use appropriate opportunities to upsell and promote additional products and services actively seek opportunities to delight and ‘wow’ guests in line with the hotel.


As a Grand family member you will have a dedicated mentor, you will have regular check ins with your Head of Department and you will also benefit from our reward and recognition programmes to include;

50% of Food and Beverage in all Splendid Hotels

£45 Splendid Family room rate discount

30% Discounted Friends and Family hotel rates in Splendid Hotels

Complimentary one night stay at The Grand in Probation

The Grand Cookery School discount 50% and 25% for friends and family

Discounted local NCP car parking

Monthly Pay Day treat

Visit York discounts

Star of the month reward and recognition event

Departmental incentives

Save money and enhance your wellbeing with Abode

Retail Trust Employee Assistance Program (EAP)

Mental Health First Aiders onsite

Employee referral scheme

No split shifts


For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 189906)

Great customer service skills

Works well as part of a team

A desire to progress within the hospitality industry and learn

None

Hospitality Team Member- Food and Beverage

Functional Skills in Maths and English (unless they have already been achieved)

We love people with personality, drive, attention to detail and being as passionate about the industry and our customers.
Further apprenticeship at level 3

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Opportunities with HIT Training

HIT Training is the leading specialist training and apprenticeship provider for the UK’s Catering & Hospitality industry.

At HIT Training we have a positive vision of what apprenticeships can do: improve individual's skills and therefore their life chances; make businesses more efficient; and boost the economy. People are at the centre of everything we do; that goes for our own staff as well as those we serve. We take pride in helping people become the best they can be.

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