Provide excellent support and administrative service to the
LCV Fleet sales team to enable the efficient and effective running of the
department, flow of stock and establish Motus Commercials as a key dealer group
for our franchise partners, including VW, Fiat, Ford, Isuzu and Mercedes Benz.
To help the Group exploit the investments made and continue our growth plan in
this fast moving area of our UK business.
Assist the Fleet administrator & Fleet sales
Team with all administrative tasks associated with the end-to-end process of
delivering the fleet service, from order through to delivery fulfilment and
payment of service. Be an additional point of contact for customers, ensuring
that appropriate systems and databases are kept up to date within agreed SLA’s
and that vehicles are delivered ‘right first time, every time’ to enable new
opportunities to be further exploited and grown within the LCV Fleet business.
Key
Accountabilities:
·
Support the Fleet sales administrator with all
aspects of the fleet administration function
·
Deal efficiently with customer requests and
queries to ensure total customer satisfaction, and within agreed SLA’s in terms
of timescale.
·
Be a reactive and proactive contact point for
all customers, manufacturer partners and suppliers to supplement other
corporate sales team members and related staff
·
Liaise with the regional teams to provide
pricing and product information to support both corporate sales team members,
related staff and customers.
·
Assist Fleet team members with quotes and order
progression via the Leaselink system
·
Assist with timely updates of Leaselink (and
similar) systems.
·
Assist in updating Fleet
spreadsheets/smartsheets with accurate order information and ensure all
relevant order documentation is loaded
·
Assist in booking cost effective deliveries for
Fleet vehicles and ensure they are carried out following Motus Fleet handover
guidelines
·
Identify and develop cost saving strategies in
relation to the fleet order to delivery process
·
Liaise with customer nominated third party
suppliers throughout the vehicle build process to ensure vehicles are converted
and delivered within acceptable timescales
·
Work closely with Final Vehicle QC to ensure
vehicles are checked for accuracy and quality prior to final delivery
·
Carry out Pre & Post-Handover calls to
monitor CSI and to provide accurate delivery information
·
Ensure vehicle invoices are raised accurately
prior to vehicle delivery and that all pay-out documentation is uploaded in
Leaselink within 24hours of vehicle delivery
·
Provide monthly feedback on activity and
progress.